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Malaysia How can we help?
Renter Help
How it works?
- What are the requirements to rent a car on Rent A Car Club?
- Where do we exchange the keys?
- How does the Rent A Car Club validation process works?
- Rent A Car Club Community Guidelines
- How do I book a car on Rent A Car Club?
- What are my responsibilities when renting on Rent A Car Club?
- How can I know if my driving licence is valid for Rent A Car Club?
- How do I use the search filters?
- How can I cancel a booking as a renter?
- Who has to pay for the fuel?
- Is smoking allowed in the cars?
- Can I take my pet in the car?
Booking a car
Payment
Before I pick-up the car
Renting a car
After the trip
- How to make an official complaint?
- What if we find some damage to the car at check-out?
- What if I exceed the mileage limit?
- What if I get a fine during the hire?
- What to do if the owner is late when I return the car?
- Who is responsible for cleaning the car after rental?
- For how long should I keep the contract from the hire?