Renter Help

1. Renter Help
2. Booking a car

I need a car for today! What should I do?

Rent A Car Club works with hundreds of car owners who have different response rates, some of which may take longer than others to answer your request. Therefore, last minute bookings may be more difficult to process. It is for this reason that we recommend booking over a day in advance. By booking in advance, you allow car owners to plan and respond effectively. However, don't fret, finding a car last minute is still very much possible!

You have 2 possible options:

Book cars that offer Instant Booking!:

Cars offering ‘Instant Booking’ (marked on the platform with a yellow lightning bolt) are cars where the car owner has pre-approved all bookings. Renters can book these cars instantly without having to wait for the owner to confirm rental requests. You will have the best possible chance of getting a car quickly by going with this route! Find out how Instant Booking works here.

Follow the normal booking process:

Send requests: After sending up to 10 requests, wait for the car owners to approve or reject your booking. Remember to introduce yourself briefly, and state your purpose for travelling. Most car owners reply within an hour, but it’s important to keep in mind that their schedule may be different than yours, and they might be working.

This Idea is on a first come first serve: as soon as the first owner accepts your booking please cancel the rest or as for us to do that for you.

If a car owner hasn't responded, reach out to other car owners in the area. You can message as many car owners as you like and if no one replies, we can help you. Please contact us for help if the situation is urgent.